Our Privacy Policy
Privacy Policy – Simple Consult
At Simple Consult, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you use our website and telehealth services. We comply with all applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA).
1. Information We Collect
We may collect the following types of personal information:
– Name, date of birth, contact information
– Medical history, symptoms, and treatment details
– Payment information
– Technical data such as IP address, browser type, and device information
This information is collected through forms you complete, communications with our providers, and interactions with our website.
2. How We Use Your Information
We use your information to:
– Provide telehealth services and clinical care
– Process payments and manage appointments
– Communicate with you regarding your care
– Improve our services and website functionality
– Comply with legal and regulatory obligations
3. Sharing of Information
We do not sell or rent your personal information. We may share information only with:
– Licensed providers and staff for the purpose of providing care
– Third-party service providers (e.g., payment processors, EHR platforms) under strict confidentiality agreements
– Government authorities as required by law or in case of a medical emergency
– Other parties only with your explicit written consent
4. Your Rights
As a patient, you have the right to:
– Access and receive a copy of your health records
– Request corrections to your health information
– Withdraw consent or request deletion of data (where legally permitted)
– File a complaint if you believe your privacy rights have been violated
5. Data Security
Simple Consult uses HIPAA-compliant platforms to deliver telehealth and electronic prescribing services. These include SimplePractice and DrFirst, which are legally defined as business associates under the Health Insurance Portability and Accountability Act (HIPAA). As such, each platform provides a standard Business Associate Agreement (BAA) that confirms their obligation to maintain administrative, technical, and physical safeguards to protect your protected health information (PHI).
6. Cookies and Website Tracking
Our website may use cookies and similar tracking technologies to enhance your user experience and analyze site traffic. You can control cookie preferences through your browser settings.
7. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date will be revised accordingly. Continued use of our services constitutes your acceptance of the updated policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us at: contact@simple-consult.com
Notice of Privacy Practices
Simple Consult LLC is committed to protecting your privacy and safeguarding your health information, as required by the Health Insurance Portability and Accountability Act (HIPAA).
Your Rights
You have the right to:
– Request a copy of your medical record
– Request corrections or updates to your record
– Ask us to contact you in a specific way (e.g., only by text or email)
– Request that we limit what we use or share
– Receive a list of those we’ve shared your info with
– File a complaint without fear of retaliation
Our Uses and Disclosures
We may use your information:
– To provide you with medical care (treatment)
– To improve our services (healthcare operations)
– To process payments
– As required by law (e.g., public health reporting, legal matters)
We do not sell or share your information for marketing without your written permission.
Our Responsibilities
– We are legally required to protect your health information
– We will notify you in the event of a data breach
– We will follow the terms of this Notice unless it is updated
Questions or Complaints?
Contact our Privacy Officer: Diana Da Silva
Email: contact@simple-consult.com
Phone: (407) 536-9751
Mailing Address: 8 The Green Suite B. Dover, DE 19901
If you feel the need to, you may also file a complaint with the U.S. Department of Health and Human Services:
https://www.hhs.gov/ocr/privacy/hipaa/complaints
Changes to This Notice
We may update this Notice at any time. The latest version will always be available on our website and sent upon request.